How Teamfold works
A conversation in the field becomes a record your organisation keeps. The next rep picks it up.
Talk
The rep opens a customer and starts a conversation with one tap. The customer speaks in their own language, and the rep speaks theirs.
Understand
Teamfold carries the conversation between the two languages. Each side is shown in its own script, with the translation beneath it.
Customer · Tamil
வணக்கம்
Hello.
Rep · English
Hello. I would like to talk about your next payment.
Keep
When the conversation ends it is saved as a context record: who spoke, what was asked, what was promised and what happens next. The record belongs to your organisation.
Customer record
John Doe
Customer · Speaks Tamil
- Last visit
- 3 Oct 2026, with Ramesh (no longer on the team)
- Asked for
- Move the payment date to the first week of the month
- Promised
- A call back on Thursday
- Next
- Confirm the new date with the customer
Hand over
A rep moves to another branch or leaves. The next rep opens the customer and sees the whole history, so the relationship carries on.
Talk to us.
Increase customer love, unify knowledge across teams, and boost your sales with Teamfold